FIAT Camper Assist Catch 22

 
 
 
 
 
 
HarryML
Craic'er
Avatar
Gender:
Location: Co Armagh
Age: 68
Posts: 65
Registered: 08 / 2022
My Motorhome: Pilote
Base Vehicle: Fiat
Subject:

FIAT Camper Assist Catch 22

 ·  Posted: 30.08.2023  ·  #1
Has anyone any experience of FIAT Camper Assists extended warranty ?

I purchased a new van on the 18th the extended warranty needs to be purchased within 14 days of registration however the registration process has not yet been completed by the DVLA.

Donnelly Group cannot process the paperwork until I have the V5. When I eventually receive the V5 the date of registration may well be more than 14 days prior therefore no warranty.
Liked by: sprinter
HarryML
Craic'er
Avatar
Gender:
Location: Co Armagh
Age: 68
Posts: 65
Registered: 08 / 2022
My Motorhome: Pilote
Base Vehicle: Fiat
Subject:

Re: FIAT Camper Assist Catch 22

 ·  Posted: 30.08.2023  ·  #2
FIAT will not allow me to purchase it without a reg # / V5.
Ally
Founder
Avatar
Gender:
Location: Muckamore, Antrim
Age: 55
Homepage: motorhomecraic.com
Posts: 32648
Registered: 08 / 2011
My Motorhome: Lunar Roadstar 780
Base Vehicle: Fiat 2.8 JTD
Subject:

Re: FIAT Camper Assist Catch 22

 ·  Posted: 30.08.2023  ·  #3
Never had a new one so can't help.
Liked by: HarryML
baguette
Eat's Sleep's craic
Avatar
Gender:
Location: Cork
Age: 73
Posts: 2939
Registered: 11 / 2011
My Motorhome: Rapido 963F
Base Vehicle: Ducato 2.8 JTD Power
Subject:

Re: FIAT Camper Assist Catch 22

 ·  Posted: 30.08.2023  ·  #4
Another thing to watch.
Many moons ago when I bought mine new I discovered the warranty had been running since the base vehicle had been delivered to the second stage builder, which was over six months earlier. My local FIAT main dealer was able to restart the warranty clock from the date of first registration.
Liked by: HarryML
baguette
Eat's Sleep's craic
Avatar
Gender:
Location: Cork
Age: 73
Posts: 2939
Registered: 11 / 2011
My Motorhome: Rapido 963F
Base Vehicle: Ducato 2.8 JTD Power
Subject:

Re: FIAT Camper Assist Catch 22

 ·  Posted: 30.08.2023  ·  #5
Quote by HarryML

Has anyone any experience of FIAT Camper Assists extended warranty ?

I purchased a new van on the 18th the extended warranty needs to be purchased within 14 days of registration however the registration process has not yet been completed by the DVLA.

Donnelly Group cannot process the paperwork until I have the V5. When I eventually receive the V5 the date of registration may well be more than 14 days prior therefore no warranty.


Do you actually need the V5, the selling garage should have all the details of the vehicle, Reg no., VIN No., Engine no., etc., etc. All of which, except the Registration No., are to be found on the CoC (Certificate of Conformity). If furnishing copy of the V5 is part of the process cannot it be marked 'to follow'. At least the process of applying for the extended warranty would be started.
Liked by: eirebus, sprinter
Ron W
Ron W
Avatar
Gender:
Location: Co Armagh
Posts: 197
Registered: 04 / 2021
My Motorhome: Hymer B640 Starline
Base Vehicle: Mercedes Sprinter
Subject:

Re: FIAT Camper Assist Catch 22

 ·  Posted: 30.08.2023  ·  #6
Quote by baguette

Quote by HarryML

Has anyone any experience of FIAT Camper Assists extended warranty ?

I purchased a new van on the 18th the extended warranty needs to be purchased within 14 days of registration however the registration process has not yet been completed by the DVLA.

Donnelly Group cannot process the paperwork until I have the V5. When I eventually receive the V5 the date of registration may well be more than 14 days prior therefore no warranty.


Do you actually need the V5, the selling garage should have all the details of the vehicle, Reg no., VIN No., Engine no., etc., etc. All of which, except the Registration No., are to be found on the CoC (Certificate of Conformity). If furnishing copy of the V5 is part of the process cannot it be marked 'to follow'. At least the process of applying for the extended warranty would be started.


I think you are correct about not needing a v5, as when I purchased my van from Thompsons they mot'd it on the vin number until I got the v5 I ran on there temporary plates for about a month before I got the number plates fitted.
sprinter
Eat's Sleep's craic
Avatar
Gender:
Location: Co Wicklow
Age: 93
Posts: 7721
Registered: 01 / 2015
My Motorhome: Matilda 2 Pilote 703FP Explorateur
Base Vehicle: 3ltr 318 Sprinter Automatic
Subject:

Re: FIAT Camper Assist Catch 22

 ·  Posted: 30.08.2023  ·  #7
Is the registration date not the date on which the process has been completed by the DVLA.?
HarryML
Craic'er
Avatar
Gender:
Location: Co Armagh
Age: 68
Posts: 65
Registered: 08 / 2022
My Motorhome: Pilote
Base Vehicle: Fiat
Subject:

Re: FIAT Camper Assist Catch 22

 ·  Posted: 30.08.2023  ·  #8
To answer some of the replies;
I will not know the registration date until I receive the V5 which may be outside the 14 day window.
Fiat (donnellygroup) will not proceed without the V5 despite me being able to tell them the VIN and registration numbers.
CoC has been sent to the DVLA as part of the registration process.
baguette
Eat's Sleep's craic
Avatar
Gender:
Location: Cork
Age: 73
Posts: 2939
Registered: 11 / 2011
My Motorhome: Rapido 963F
Base Vehicle: Ducato 2.8 JTD Power
Subject:

Re: FIAT Camper Assist Catch 22

 ·  Posted: 30.08.2023  ·  #9
Quote by HarryML

To answer some of the replies;
I will not know the registration date until I receive the V5 which may be outside the 14 day window.
Fiat (donnellygroup) will not proceed without the V5 despite me being able to tell them the VIN and registration numbers.
CoC has been sent to the DVLA as part of the registration process.


It always amazes me how fast a dealer can run for the hills once a customers money is in their bank.
Liked by: Ally, HarryML, ntg
Ron W
Ron W
Avatar
Gender:
Location: Co Armagh
Posts: 197
Registered: 04 / 2021
My Motorhome: Hymer B640 Starline
Base Vehicle: Mercedes Sprinter
Subject:

Re: FIAT Camper Assist Catch 22

 ·  Posted: 31.08.2023  ·  #10
Quote by baguette

Quote by HarryML

To answer some of the replies;
I will not know the registration date until I receive the V5 which may be outside the 14 day window.
Fiat (donnellygroup) will not proceed without the V5 despite me being able to tell them the VIN and registration numbers.
CoC has been sent to the DVLA as part of the registration process.


It always amazes me how fast a dealer can run for the hills once a customers money is in their bank.


Tell them you want a refund if the warranty isn't honoured 😁
HarryML
Craic'er
Avatar
Gender:
Location: Co Armagh
Age: 68
Posts: 65
Registered: 08 / 2022
My Motorhome: Pilote
Base Vehicle: Fiat
Subject:

Re: FIAT Camper Assist Catch 22

 ·  Posted: 31.08.2023  ·  #11
Unfortunately it doesnt seem to work like that, the FIAT warranty is for the non habitation area and that warranty is in force. It's the extended warranty that is a FIAT option. Anyways it is amazing how little knowledge dealers have regarding the non habition part of the M/H. I can imagine many buyers have little knowledge of the extended warranty prior to reading the warranty manual and miss the 14 day deadline.
Liked by: Ally
Selected quotes for multi-quoting:   0

Registered users in this topic

Currently no registered users in this section

The statistic shows who was online during the last 5 minutes. Updated every 90 seconds.