Today I got stung when calling a UK number. The call was deducted from my 100 International minutes. I contacted Vodafone and this is what they said. It's copy and paste from a Vodafone Live Chat which lasted nearly 1h 10mins and contained a lot of confusing and contradictory information.
The final and most important lines of the chat were as set out below. At one point Vodafone was telling me it was a mistake and would be correct when my next bill is issued. However, after much checking with 'a manager,' it boiled down to the bit below.
Me
My plan includes 'Unlimited calls and texts to European mobiles and landlines plus 100 international minutes and texts. The UK is a country in Europe, why were recent calls deducted from my International minutes.
Vodafone
Please help me with the UK number which you called so that I can try to check with the team.
Vodafone
I provided this number to my manager and got an update that if you call to UK number it will be considered as an international call.
Me
So, Vodafone are confirming that calls from Ireland to UK are classed as 'International calls and NOT call to a 'European' country. Is it the same for calls to NI (Northern Ireland)
Vodafone
Northern Ireland will also be considered as an international call
Me
While you're checking about that will you also check if a Republic of Ireland customer travels near the RoI/NI border and gets picked up by a NI cell will any call/data use be charged at out of bundle 'Foreign' roaming rates
Vodafone
If you call to any country which is considered as an international call, it will be considered as a same way in roaming.
Draw your own conclusions
The final and most important lines of the chat were as set out below. At one point Vodafone was telling me it was a mistake and would be correct when my next bill is issued. However, after much checking with 'a manager,' it boiled down to the bit below.
Me
My plan includes 'Unlimited calls and texts to European mobiles and landlines plus 100 international minutes and texts. The UK is a country in Europe, why were recent calls deducted from my International minutes.
Vodafone
Please help me with the UK number which you called so that I can try to check with the team.
Vodafone
I provided this number to my manager and got an update that if you call to UK number it will be considered as an international call.
Me
So, Vodafone are confirming that calls from Ireland to UK are classed as 'International calls and NOT call to a 'European' country. Is it the same for calls to NI (Northern Ireland)
Vodafone
Northern Ireland will also be considered as an international call
Me
While you're checking about that will you also check if a Republic of Ireland customer travels near the RoI/NI border and gets picked up by a NI cell will any call/data use be charged at out of bundle 'Foreign' roaming rates
Vodafone
If you call to any country which is considered as an international call, it will be considered as a same way in roaming.
Draw your own conclusions