Sorry, but I need to vent!!!! 
I experienced the WORST customer service the other day at a shop in Craigavon. I don't want to mention the name of the shop because I'm not sure how I'm going to proceed.
Friday evening I bought something from this shop and I paid cash for it. I took it home and found out it didn't work. So yesterday, less than 48 hours later I took it back to the shop and asked if I could get a refund. The girl in the shop told me NO even though I still had the receipt. I asked if I could get a replacement instead then.
Again this person told me "NO." I asked to talk to a manager now as I'm really not happy and I explained that I had just bought the item, had got it home and it didn't work.
The manager just smiled and told me to my face that I was "OUT OF LUCK." No refund. No FREE replacement. Grrrrrrrrr.
I'll tell you what...I am never ever buying a scratch card from there again
I experienced the WORST customer service the other day at a shop in Craigavon. I don't want to mention the name of the shop because I'm not sure how I'm going to proceed.
Friday evening I bought something from this shop and I paid cash for it. I took it home and found out it didn't work. So yesterday, less than 48 hours later I took it back to the shop and asked if I could get a refund. The girl in the shop told me NO even though I still had the receipt. I asked if I could get a replacement instead then.
Again this person told me "NO." I asked to talk to a manager now as I'm really not happy and I explained that I had just bought the item, had got it home and it didn't work.
The manager just smiled and told me to my face that I was "OUT OF LUCK." No refund. No FREE replacement. Grrrrrrrrr.
I'll tell you what...I am never ever buying a scratch card from there again
