The National Caravan Council (NCC), the trade body of the motorhome and caravan industry, is to launch a new motorhome dealer code of practice aimed at protecting motorhome buyers and improving consumer protection.
The NCC Approved Dealership scheme will be officially launched at this month’s Motorhome & Caravan Show at the NEC, Birmingham.
• Scheme aims to establish a benchmark for best practice and minimum standards
• Dealers must follow these standards to earn and retain accreditation
• New scheme is welcomed by both the Caravan Club and the Camping and Caravanning Club and has the backing of all the major UK motorhome manufacturers
To be NCC approved, a motorhome dealer must:
• Provide a greater level of consumer protection and rights than is required by law
• Deal in an open, honest and fair manner with consumers and suppliers
• Commit to delivering high standards of customer satisfaction
• Operate a process of continuous improvement based on customer feedback
• Follow the basic principles of honesty and integrity in business relationships
• Follow a set procedure to manage customer complaints and be bound by findings of an independent adjudicator
Find out more at www.approveddealerships.co.uk
The NCC Approved Dealership scheme will be officially launched at this month’s Motorhome & Caravan Show at the NEC, Birmingham.
• Scheme aims to establish a benchmark for best practice and minimum standards
• Dealers must follow these standards to earn and retain accreditation
• New scheme is welcomed by both the Caravan Club and the Camping and Caravanning Club and has the backing of all the major UK motorhome manufacturers
To be NCC approved, a motorhome dealer must:
• Provide a greater level of consumer protection and rights than is required by law
• Deal in an open, honest and fair manner with consumers and suppliers
• Commit to delivering high standards of customer satisfaction
• Operate a process of continuous improvement based on customer feedback
• Follow the basic principles of honesty and integrity in business relationships
• Follow a set procedure to manage customer complaints and be bound by findings of an independent adjudicator
Find out more at www.approveddealerships.co.uk