Itineo Build quality

 
 
 
 
 
 
Ally
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Itineo Build quality

 ·  Posted: 02.01.2019  ·  #1
A lot of you know our story of experiencing inferior build quality by Itineo. Itineo do not care about customer service and refused to recognise a manufacturing fault.

All repairs are done at our own expense, both Motorhome dealers involved in this, one we purchased from and one who were undertaken to do the work did not help in any way.

One has now accused the other of being incompetent which they agreed they were but did not offer any assistance.

Inferior build quality by Itineo - Itineo build quality - rubbish build quality by Itineo - Refusal by itineo - Itineo do not care.

The disaster

 

 
 
 
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #2
The reason, a join in the roof rail sealed with sealant. Loads of options here to have an alternative, one being: create a channel to take water off the roof thus using the gap in the join to create guttering.

 
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #3
A fix to stop the leak permanently

 



We wanted to fix the Motorhome so it was better and stronger than new, this is never collapsing again unless someone drops a truck on it.

The stripdown

 



The repair

Bars welded in to support the bed, instead of the flimsy decorative wood that itineo used.

(pre weld)

 


Bed Brackets fitted to now welded bars with bolts.

 
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #4
The rebuild

 

 


 


All finished except for some finishing touches.
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #5
Itineo will never get any custom from ourselves and I am sure many others but we are more than happy with the repairs and it is now stronger and better than new. The scenario can not happen again and we have full faith in the over cab bed. So much so we got two fully grown men, one fat and heavy (me) and we swung on the bed frame. Not a movement and a more superior job and one that Itineo should of done.
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #6
Well done Ally, she's looking good.Maybe if Itineo employed amateurs like yourself they'd end up with a more reliable and safer product.
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #7
That repair and finish looks the dogs danglers Ally, well done. Definately the way it should have been repaired originally.
We’re in the market for a newish van, so the following manufacturer & dealers struck off the list
Itineo


And the following dealers
Dickson’s of Perth
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #8
That joint in the roof rail looks like a really bad design feature on the part of Itineo and was waiting to become a point of water ingress from day one.
I hope you have attended to the other side while you were at it.
If the MH is parked nose down and tilted to one side there would be a fair amount of water passing or even pooling in those areas.

The repair looks real good :up:
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #9
Did the monkeys survive?
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #10
Quote by baguette

That joint in the roof rail looks like a really bad design feature on the part of Itineo and was waiting to become a point of water ingress from day one.
I hope you have attended to the other side while you were at it.


Both sides taken apart, bed reinforced and roof seal done.
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #11
Well done Ally and as has been said it took amateurs to sort out Itineo's inferior build quality.
I would never consider either Itineo as a replacement motorhome or the Dealer that you bought it off namely Dicksons of Perth and I am sure that there are many with the same feelings.
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #12
Great looking repair Ally, The original design would probably be ok for a couple of young kids with no rot. it was doomed when it suffered water ingress and that water was getting in long before you purchased it. it is fair wrong when a manufacturer and two Dealers Hadn't the Balls to accept responsibility and do something about it. SHAME on them!
Am I right in thinking Rapido is the parent company of Intineo? if so that should also be highlighted.
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #13
Great job looks good get her sold 😄🕳
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #14
Some one will get a good van as that looks an excellent job. We just need to keep spreading the word how Ally has been treated and put folk off buying rubbish.
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Re: Itineo Build quality

 ·  Posted: 02.01.2019  ·  #15
No doubt Jack someone will get a good motorhome,no thanks to Itineo or Dicksons of Perth but people with Motorhome experience will see through this .
Them that never made a mistake never made anything ,it is how these misdemeanours are dealt with that matters.
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Reply on Itineo Build quality

 ·  Posted: 03.01.2019  ·  #16
Quote by JJF

That repair and finish looks the dogs danglers Ally, well done. Definately the way it should have been repaired originally.
We’re in the market for a newish van, so the following manufacturer & dealers struck off the list
Itineo


And the following dealerss
Dickson’s of Perth


Quite agree with you Jon. but how much is the van in question worth now that it has been fixed by someone who Care's?
The fact that its fixed makes it a very nice Motorhomer.
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Re: Itineo Build quality

 ·  Posted: 03.01.2019  ·  #17
Well done Ally, looks like a great job.
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Re: Itineo Build quality

 ·  Posted: 03.01.2019  ·  #18
Well done. I was thinking some sort of video diary would have been cool to see the various stages of the repair with the methods and materials used. For me the photos leave alot of blanks.

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Re: Itineo Build quality

 ·  Posted: 03.01.2019  ·  #19
Quote by davetherave

Well done. I was thinking some sort of video diary would have been cool to see the various stages of the repair with the methods and materials used. For me the photos leave alot of blanks.

David


Really? hmm. I have a lot more but they are not that different. Not really a lot more to see than what is shown. I'll maybe do a mini report.
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Re: Itineo Build quality

 ·  Posted: 03.01.2019  ·  #20
Well done Ally, sound job. If you want something done properly, do it yourself! (With a bit of help from your friends).
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Re: Itineo Build quality

 ·  Posted: 03.01.2019  ·  #21
There must be others out there with the same problem when it’s a design fault. Why not advertise yourself Ally and charge a fee for the pics and advice? Or better still take a stand next to them at the NEC in February and see how Dickson and ITINEO like that? 😝
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Re: Itineo Build quality

 ·  Posted: 03.01.2019  ·  #22
Quote by jacktherev

Or better still take a stand next to them at the NEC in February and see how Dickson and ITINEO like that? 😝


Now that's something I'd pay to see, wouldn't it be fantastic. :up: :up:
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Re: Itineo Build quality

 ·  Posted: 03.01.2019  ·  #23
I got a short shift last October when I called a number of times looking for the rep from Itineo. When I eventually got him I made sure as I raised my voice that a couple looking at one over heard me. He tried to move me but I stood my ground. They never even contacted Ally. I would camp in a tent sooner than buy an Itineo.
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Re: Itineo Build quality

 ·  Posted: 03.01.2019  ·  #24
Well done Ally. Looks very competently done.
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Re: Itineo Build quality

 ·  Posted: 04.01.2019  ·  #25
fantastic looking job ally well done, I`m sure both manufacturer and dealer have lost a lot of customers since this sorry saga started.
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Re: Itineo Build quality

 ·  Posted: 04.01.2019  ·  #26
I would hope they have the way they treated Ally. They don’t deserve to sell another Motorhome.
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Re: Itineo Build quality

 ·  Posted: 04.01.2019  ·  #27
Quote by jacktherev

I would hope they have the way they treated Ally. They don’t deserve to sell another Motorhome.



Any motorhome dealer or manufacturer worth their salt would have been on here defending themselves, it is not to say that they are not aware of this topic as some time ago there was a pathetic comment from a newly registered person who never posted again. I wonder who that pathetic person was?
It is my intention to visit the NEC show in October 2019 and I will make it my business to visit the Itineo stand for a chat,not that I would want their customer service but an explanation as to their customer backup service or the lack of it in Allys case.
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Re: Itineo Build quality

 ·  Posted: 05.01.2019  ·  #28
Ntg don’t waste your breath and time when you’re at the show. I tried last November and had to,go back 5 times to get the guy I wanted to talk to. I won’t be going back near their stand in future.
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Re: Itineo Build quality

 ·  Posted: 05.01.2019  ·  #29
I fully appreciate where you are coming from Jack but these people have to be made to understand that for most people the purchase of a Motorhome will have been the second largest purchase after their house.
If they want respect then how about putting some our way as customers.
Our money is hard earned and if I have to waste a bit of breath to tell them so then I don't mind,and good on you for doing your bit.
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Re: Itineo Build quality

 ·  Posted: 05.01.2019  ·  #30
Won’t be hard to run off 5000 A4 flyers with pictures to give out at the show. Prospective buyers need to be made aware.
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Re: Itineo Build quality

 ·  Posted: 05.01.2019  ·  #31
Quote

It is my intention to visit the NEC show in October 2019 and I will make it my business to visit the Itineo stand for a chat,not that I would want their customer service but an explanation as to their customer backup service or the lack of it in Allys case.


Might be more effective talking to prospective buyers than speaking to representatives from the either the dealer or the importer/manufacturer.

There was a brand new one parked opposite our pitch in France - resisted the temptation to recommend bi-annual habitation checks :-)
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Re: Itineo Build quality

 ·  Posted: 05.01.2019  ·  #32
Is the same troublesome model still in production?
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Re: Itineo Build quality

 ·  Posted: 05.01.2019  ·  #33
Quote by Thorn123

Is the same troublesome model still in production?



Not sure about the model ,but the dealer who sold this van is still trading and the manufacturer is still in business.
Sorry about the next purchaser who needs warranty help.
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Re: Itineo Build quality

 ·  Posted: 05.01.2019  ·  #34
Guys maybe we should give Itineo build quality the benefit of the doubt, maybe they aren't all the same, I know if I was driving one without any issues I would be fair pi**ed off reading these comments about one particular Motorhome. After all I would need a customer for my one some day.
Anyone with a trouble free one out there that would be prepared to defend the brand?
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Re: Itineo Build quality

 ·  Posted: 05.01.2019  ·  #35
May I put forward these thoughts , If the vehicle was new then the seller is the agent of the manufacturer and who has, under law the onus of correcting the faults or replacing the vehicle. But if it is a used vehicle the vendor has the responsibility to his customer, and he is responsible by selling that vehicle ,if there is no manufacturers warranty left. then should make good its faults. If the vendor refuses to work it it out, you can go to court or mount a PROTEST using large plycards of photos of the inside of van pointing out the sub standard installation. And the dangers to the occupants or children below and the service you got. you could march up and down outside the premises at busy weekends. Inform press and tv of the demo, But dont put a foot on the premises but keep moving on the public highway,this will hurt the seller more than the manufacturer. When it starts to hit their cash flow ,they will want to resolve the matter. This will give better result than following a large multi Company
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Itineo Build quality

 ·  Posted: 06.01.2019  ·  #36
Patrick consider this.
" But if it is a used vehicle the vendor has the responsibility to his customer, and he is responsible by selling that vehicle ,if there is no manufacturers warranty left. "
Last year out near the airport, there was a field full of 06/08 Nissan Navara,s with a chassis fault that failed the NCT that were bought back by Nissan. And they were a long time out of warranty.
If they failed no matter how many owners or resellers in order to protect the world wide brand they bought them back.
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Re: Itineo Build quality

 ·  Posted: 06.01.2019  ·  #37
Martin, That then comes under construction and use (c&e) which is type approval, which would constitute a danger to the user and other road users leaving the manufacturer liable. In this case it is concerning bad workmanship to interior fittings and not the vehicle manufacturer. This puts it a you versus them senario and leaves the buyer out on a limb on his own. Anybody who would trust this dealer would need their head examined
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Re: Itineo Build quality

 ·  Posted: 06.01.2019  ·  #38
Martin we are singing out of the same hymn sheet, Totally agree with you but I feel for Itineo owners including Ally across the country who's Motorhomes are greatly devalued because of all this publicity, I can see dealers refusing to take them in trade ins or allow nothing for them. my biggest gripe would be with the Dealers involved in Allys one. Maybe they are troublesome, I dont know and the majority of us posting about them don't know yet we knock them. I would like if Itineo owners on the site would give their opinion on the brand good or bad. (Ally you needn't bother we have a fair idea of your feelings :D) Imo if you buy a budget brand you cant expect premium brand quality.
Now what have we achieved, we have devalued all Itineo's, Ally have got no compensation and I dont think he will now that he has repaired it at his own expense. I think we should keep hacking at Dicksons of Perth who are the cause of all this fiasco.

Here is a post from 2011, how things have changed........
forum/topic.php?t=115
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Re: Itineo Build quality

 ·  Posted: 06.01.2019  ·  #39
Quote by CHAUSSON

Now what have we achieved, we have devalued all Itenios,


I disagree, if the brand has been devalued it has happened by the refusal of both the selling agent and the manufacturer to enter into discussions and sort out the problem. We are just a bunch of people discussing a problem that we were informed about. Yes, you could say that it was a one way discussion because we only have information from one side. The other side are well aware of the problem but prefer to stick their heads in the sand and hope it all goes away. They have plenty of opportunity to defend their brand but chose not to do so. If I had an Itineo I would be worried about the build quality and the resale value but that wouldn't be the fault of the members on here discussing Ally,s problem.
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Re: Itineo Build quality

 ·  Posted: 06.01.2019  ·  #40
Everybody who has ever owned a motorhome will understand that things will go wrong from time to time,it is how these things are rectified that counts.
There was a incident with jacktherev's motorhome about a year ago and it was out of warranty, it was taken back to the factory and repaired and he has since sung their praises.
Surely a similar settlement with Ally's van would have got similar results.
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