I was to have the electric's box on the back of my fridge replaced as part of the recall and as I was getting ready to go to France I asked LTS to send me the replacement part with a view to having it fitted at a Rapido dealers here in England, I chose a Rapido dealer in Cheshire 130 miles away from me and after spending a long afternoon on it they sent me on my way. A short time later when I decided to check out everything was working prior to my trip to France I discovered that the fridge would not work on the 12v when driving. Spent all day Friday trying to get the dealer to assist but all they said was that I would need to pop in with it (130 miles away) and they would look at it, I was leaving on Sunday and they were closing at 5pm. One guy I spoke to advised me just to leave it on gas.
When I was in France I decided to call Rapido for advice and I spoke to Anthony, the best and most helpful guy I have ever met in any organisation connected to the motor trade. Anthony invited me to the factory in Mayenne on the following Tuesday morning.
Apparently the part fitted was defective, (did the dealer fit me an old one and keep my new part for one of their own customers? I will never know.) which they were quite puzzled by but did manage to find, and fit me a new part and do a complete gas test. We were very well attended to and after we politely refused the offer of a car to go out in, we were left into town and collected a couple of hours later.
I was delighted with the service received and I believe all manufactures should behave in the same way.
