We have Oyster Satellite Dish and Pace Sky Box - sky box was recently updated (as per sky instruction) but still cannot get several channels (which I can get in the house), e.g. channel 4, bbc3, horror channel, etc (ones normally found on sky non subscription). The Oyster is probably about 9 years old, not sure of model can't seem to see anything on box and to be honest I am wary of removing it from mount to check. Was wondering if there was anyone local who knows anything about this, have been reading different forums and there's so much information regarding sky updates/oyster updates/LNB problems, etc., none of which I really understand! If there's anybody who can help or knows anybody who may be able to help I would be extremely grateful (not looking forward to going away if I can't keep up with family guy)!!! Thanks. Jayne.