Fiat Ducato X290 Recall

As far as i know Jamie,
Galway truck centre on Headford rd are fiat commercial agents as of last year or so and may be worth a call, 091 751984,
If it was me Id go to Donagheys, a bit of a trek from Co Clare but well worth it in my opinion

I spoke to them, they said no as they do not have the ability to deal with MHs.
Mind you if I spoke to someone else there they might say yes.

Clareview Motors cannot deal with motorhomes because of a height issue with their garage.
Two years ago they told me that they were planning to raise the roof......dont think anything happened since.
In the past I have had to go to Adams Garage in Tralee.
Ian

While I do not want to be the bearer of bad news my feelings are that anyone now looking for this recall will have to be planning an alternative Easter Holliday break.
Once your vehicle is deemed to require the recall you will be advised that it should no longer be used.
There are Motorhomes sitting at Donnelly Mallusk since Dec 2017 waiting for this recall work and it will be the case that those that make the most noise will get sorted the soonest.

Totally agree with last comment

TM59,
Can you take a couple of before and after photos, and then pop them up here?
The reason is simple, I was told a while ago that the erg pipe is cracking on a weld, where a supporting bracket is joined to the pipe. This supporting bracket is now changed to a plastic clamp. When the erg pipe cracks badly, there was a risk that the engine would go into limp mode which would be bad on a motorway at 120 kph.
Thanks Malcolm.

found this video of both egr pipe recall and egr cooler recalls
check it out

The thought of hot exhaust gases entering the engine compartment would not fill me with joy, I can understand the frustration of not being able to use a new van but there is an important safety aspect to this as well.
No doubt the scale of the issue is causing Fiat problems as well, there must be a dedicated line producing these as fast as they can to service all the affected vehicles.

After receiving recall notice on 7th December, my van went in for inspection. Said OK?
Then in March called me back to have another look? My van is a Swift Rio purchased new 22nd July 2017. This time they told me the EGR pipe did need replacing plus heat exchange pipe was no fractured. I am now in a queue of 20 and it does not matter whom I contact, threaten or cajole I get nowhere. I have a Case No. with Fiat in Italy, now a Case Manager, a useless woman called Dawn Magnani who distorts the truth the same as everyone. I have told them my partner has a tumour and was being operated on the 29th March (today) and that we needed van after op whilst we wait the 2 weeks for results but they say "I am so sorry" but really are not the slightest bit interested.
I have threatened everyone involved with legal action and the media but they don't seem bothered about that either. I gave now took van away from where it has sat in the queue of 20 and Dawn Magnani said I must not drive it. I asked her if Fiat was going tomost for a low loader. Got an emphatic NO and when I said "the van is under warranty and the law says I should not be put to any expense or inconvenience" she said "I'm sorry you feel like there". Quite unbelievabl. My last attempt has been an email yo the MD of Fiat, Arnaud LeClerc, 2 days ago and my email has not even been acknowledged. We are so distraught over all this and can well do without the stress that we are considering px for a new caravan (it won't have a Fiat engine) and losing £18000.
I see that member ntg threatened Fiat and got his parts. How did he manage that - I would like to know?

Unfortunately this attitude is what lets these manufacturers think that they can do as they like. I do not agree with this as when you purchase a new vehicle with warranty that is a contract which is binding between two parties.
I do not intend to make public all the details regarding my own situation but have offered the pm service to any cracker who I can assist.
It worked for me with Fiat and has worked in the past with Ford however I am not saying that everyone is guaranteed the same outcome.
Personal conviction is the best source of success.

It's not a body type problem it's a fiat engine problem

After getting the run around for over two months, when my van was "in", I got a phonecall to say van was ready to collect as no work needed to be carried out. Was told recall was just to check to see if part needed replaced, as some didn't need replacing. Really don't have a lot of confidence for the future use and warranty.

Taking mine to Plymouth, Devon today who knows whether I’ll be driving it back on Friday or flying back and picking it up later.

Well that’s something I wouldn’t want to do again. I spoke to the fiat dealer in Plymouth before I took my MH in I was told that if the part(S) needed changing it might mean a wait of 3 weeks for the parts.
Sure enough parts were required and I was told it would definitely be done in 2-3 weeks. I planned accordingly and gave them 4 to allow for delays.
The dealership were absolutely hopeless rarely answering their phone, not responding to emails until I got an email saying the MH wouldn’t be ready in time, which was annoying as I had booked a flight from Ireland and the ferry back. So after being lied to, mucked about and ignored I decided to contact the dealership head office and explained that I had kept very detailed records of emails and phone calls which demonstrated their mistruffs I had been told and I would share them on social media if they didn’t get my MH back on time with all the replacement parts fitted. Strangely the missing parts from Fiat materialised and I got the MH back on time.

I know dealers are poorly paid for warranty work and I suspect I was going to the back of the Queue every time a more profitable job came in.

It might just be me but the MH does appear to be performing better now, apart from the sat nav, another issue.