Brittany Ferries Cork

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petie

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Brittany Ferries Cork

· Posted: 23.05.2019 · #1

Just heard that the pont aveen has run into trouble with hydraulics,there's an update on their website,they are not sure when they will return her back into service.

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Re: Brittany Ferries Cork

· Posted: 23.05.2019 · #2

She had a fire

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #3

They have had a lot of these issue's as of late....Good job they are not an Airline company

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #4

This old lady of the seas has been on the go since 2004 and has had a long list of problems that seem to follow . She was called Bretagne 2 at first and on one of her many problems they could not get the bow doors open so they had to take her off the berth ,turn her around reberth and back everybody off.She sailed a few times like this before they fixed it. She has had smashed windows, engine room flooding, but still sails on into the sunset.

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #5

Here,s the link for anyone concerned, www.brittanyferries.ie/pont-aven-latest-news .

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #6

Just e mailed them to see will Cork Santander be back on next Friday. I'm booked on that one.Thats all I need now.It's impossible to get onto them by phone.Just get automated messages. Its peak times at the moment so there is not going to be spare spaces on any other ferry.Cork Santander ferry is getting shifted to cover for the Port Avon.Anorher big ferry mess up for this year and poor communication to booth

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Brittany Ferries Cork

· Posted: 24.05.2019 · #7

Quote by panda

They have had a lot of these issues as of late....Good job they are not an Airline company

Why should they be treated any different to Airline companies

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #8

Hope it’s fixed for August or else it’ll be Costa del Kerry

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #9

Quote by roadwretch

Just e mailed them to see will Cork Santander be back on next Friday. I'm booked on that one

Just tried their web to book for Fri and theres no sailing listed but their still taking bookings for their Ecno sailing on Wednesday.

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #10

I have sent 2 emails to reservations and their Cork office asking for information.I I have stated that I need an answer ASAP as I have an trel itinery and reservation in various campsites made that need dealing with. No reply has been sent. Absolutely useless customer service with this crowd. It seems to be the same pattern for anybody else that has any query.Being left in the long grass here. No telephone numbers operating. I will think twice before ever booking with them again.

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #11

If you use Facebook and messenger message them. I had issues with a sailing and struggled to get an answer via phone and email but no problem with social media platform. Sad but true.

Quote by roadwretch

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #12

I will try via Facebook later.I saw that Fri 31st shows no sailing on their website which differs from their information on the Britanny ferry's website which states that the Port Avon will be back on the 31st and the Connemara is to be re routed to England from tonight's sailing in Cork.Not very nice for anybody that were due sail Cork to Santander today.

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #13

Tried to manage my booking and it said not sailing that date.contact them for alternative date to one of the e mail address that I am getting no response from.Its just a case of waiting for them to contact me on a que basis.I want to talk with someone on a phone but this service is completely shut down.Disgracefull.

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #14

Sounds like JOE DUFFY needs a call

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #15

Quote by sprinter

Quote by panda

They have had a lot of these issues as of late....Good job they are not an Airline company

Why should they be treated any different to Airline companies

I was eluding to the fact had it been an Airline, I wouldn't want a fire in the engine martin....at least on a boat there is some chance of surviving should anything drastic happen.......

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #16

Seems to be issues with that particular ferry.
We were delayed quite a few hours on our crossing with problems.
Many other reports of problems with it too.
Now this ?

As the old farmers here in Donegal would say;
“I think that old yolk is held together with binder twine” !!

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Re: Brittany Ferries Cork

· Posted: 24.05.2019 · #17

It's seems that the Port Aven needs one of its 4 engines replaced that is pencilled in to do sometime in 2020.Apparently it will take a couple of months.Lets hope that they don't let people book first and then take it out of commission at the last minute when it suits them. This is a company that has revenues of 440 million a year. There answer to the problem was to shut the doors of their Cork office today and hide.

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Re: Brittany Ferries Cork

· Posted: 25.05.2019 · #18

Numberous more e mails and telephone calls to UK offices and French offices who said that I have to contact the Cork office that has closed its doors.Still no response.All I want to know is the Cork Santander on 31/5/19 sailing.Online search for that date claim that they don't sail that date.I have a confirmation ticket clearly stating that date which was booked Christmas time.,They sail every Wednesday and Friday from Cork. Is anybody else booked for next Friday

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Re: Brittany Ferries Cork

· Posted: 25.05.2019 · #19

They sail every Wednesday and Friday from Cork.

I don't think it's possible to sail on both of those days as the ship wouldn't make it back for Friday if it sailed Wednesday, good luck chasing them up hope you get sorted

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Re: Brittany Ferries Cork

· Posted: 25.05.2019 · #20

Is it possible

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Re: Brittany Ferries Cork

· Posted: 25.05.2019 · #21

I have made changes online, but there was a charge. I also phoned within a couple of days of sailing , again they charged for it.

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Re: Brittany Ferries Cork

· Posted: 25.05.2019 · #22

Quote by ColinM

I have made changes online, but there was a charge. I also phoned within a couple of days of sailing , again they charged for it.

cancel your booking

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Re: Brittany Ferries Cork

· Posted: 25.05.2019 · #23

Just checked my bookings. The first amendment was made via phone, I was charged 15euros. The second amendment was made online and I was charged 30 euros. Maybe Brittany.ie make charges where Brittany.co.uk don't . I know my owners abroad membership discount for Brittany ferries does not include Irish routes.

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Brittany Ferries Cork

· Posted: 25.05.2019 · #24

Quote by roadwretch

Numerous more emails and telephone calls to UK offices and French offices who said that I have to contact the Cork office that has closed its doors.Still no response. All I want to know is the Cork Santander on 31/5/19 sailing. An online search for that date claims that they don't sail that date. I have a confirmation ticket clearly stating that date which was booked Christmas time.,They sail every Wednesday and Friday from Cork. Is anybody else booked for next Friday

you have a problem the boat is sailing next Wednesday 29th to Santander.and it returns, its next sailing is to Roscoff Monday 3rd June. The next sailing after that to Spain is Wednesday, June 5th.

It looks like until they have the Pont Aven is back in service they will only sail to Santander on Wednesdays and then do the Roscoff rout at weekends.

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Re: Brittany Ferries Cork

· Posted: 25.05.2019 · #25

Im thinking their website must be haywire at the moment,I was getting an economy booking out 29th May back 30 th May, Santander and back in one day,then when I proceeded to the next stage of the booking all of a sudden the sailings were no longer available.

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Re: Brittany Ferries Cork

· Posted: 25.05.2019 · #26

Quote by ColinM

. Maybe Brittany.ie make charges where Brittany.co.uk don't .

petie

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Re: Brittany Ferries Cork

· Posted: 25.05.2019 · #27

Quote by roadwretch

Are you sure your departure date is the 31st ,would it be possible it's the 29th arriving 31st ?

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Re: Brittany Ferries Cork

· Posted: 26.05.2019 · #28

I am positive my sailing is on the 31st. The Connemara sails at 11am on Wednesdays
Cork to Santander and returns on a Friday ready to go again at 10.30 pm Friday night.Frudays ferry is a 2 night sail getting in Sunday morning 8am to suit truck drivers.
One of the UK emails returned to me saying that only the Cork office can ammend or check my query and as they said that they have attempted to contact Cork but they appear to have the office closed for the weekend.They have forwarded the query to Cork so it is a wait till Monday.
They closed up the Cork office all day Friday instead of dealing with customers. They stuck a note on the window with an e mail address which obviously been unmanned for the weekend.They probably don't know what is happening with the Port Aven timeframe of repairs.Hopefully for people it would drag out and destroy the holiday season for alot of folks this Summer.
I got away for the night down to the wooden boats festival in Baltimore West Cork.Good craic and a lovely spot.Off out now to watch a few old sailing boats.They are a wonderful sight with all the rigging up and the red sails.There is some beauties here in lovely nick. They are a lovely step back in time.

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #29

Just got a text telling me my ferry has been cancelled.Contact Cork office by email for a refund(closed shop again today.Rebooked for Jun 5th Weds. I had to shorten my planned Spain and Portugal trip to 11 days but all holidays are booked etc..
I can only hope this next date is not in line for the chop.

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #30

Bad news, especially when your time is tied to your holiday time off.
Let’s hope your sailing gets away this time....... keep us updated.

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #31

Quote by roadwretch

That really is a bummer

We got those dreaded txt messages ourselves when going last xmas.....literally as we were arriving into Cobh.... Hope your next sailing date all goes to plan.

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #32

O no sorry to hear that, very annoying especially when it means having to cut your holiday short.

We're sailing to Santander on Wednesday 17th July. Hopefully all the issues will be sorted by then.

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #33

Mine's cancelled too.
Got text and email the morning offering refund or later booking if available. Seriously pi@@ed off. A significant part of my trip was to be in Normandy for the 75th. Anniversary Commemorations of the D-Day landings.

A few years ago when IF had issues with the late return of their ferry in February after its annual overhaul in addition to a later sailing or full refund they gave me a third option of a landbridge crossing plus, IIRC, €100 to cover the diesel. BF should offer the same as a choice.

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #34

They have offered nothing or no option.Get a refund and find your own alternative.They have taken my ferry to minimize their loses and swapped it to another route.Its nothing about looking after stranded people elsewhere as they are leaving others stranded behind them.

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #35

According to paragraph (13) of the REGULATION (EU) No 1177/2010 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004

Inconvenience experienced by passengers due to the cancellation or long delay of their journey should be reduced. To this end, passengers should be adequately looked after and should be able to cancel their journey and have their tickets reimbursed or to obtain re-routing under satisfactory conditions

The situation is also covered in detail in Article 18 of the above Regulations
Offering me a sailing at some future date which is not acceptable to me IS NOT providing me with re-routing under satisfactory conditions

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #36

I think the BIG word there is “or”
Refund “or” alternative sailing

petie

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #37

On their website it now says update 27th May. bookings are being blocked between now and the 7th June. I would be looking for an alternative ferry operator,and ask them to reimburse you and also cover your onward travel costs,(which is mentioned in the FAQ on their site) see the fifth post on this topic for the link.

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #38

My goodness, what a debacle.
Making me evaluate if we will book with them for later in the year at all, so many issues and ongoing problems with this ferry on this route ...... there’s a high risk of delays or no sailing at all.

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #39

The politics of the ferry industry at its best.
Irish Ferries have been moving the french bound freight for Brittany Ferries for the last 3 weeks, since the Point Avon fire.
However, Irish Ferries have no more spare capacity as this weekend marks the start of the tourist season to France.
This has left Brittany Ferries, no option but to pull the commera onto the Cork / Roscoff route or lose its freight contracts to other operators.
It's not much good to the guys who have booked to Santander.

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Re: Brittany Ferries Cork

· Posted: 27.05.2019 · #40

Quote by Daffysparks

I think the BIG word there is “or”
Refund “or” alternative sailing

It couldn't be 'and', that wouldn't make sense.
The choice is to be offered to the traveller, it's not to the ferry company if it was it would mean they could always just offer a refund and not be obligated to arrange any transport to stranded travellers.

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