Purchased the following van from Dicksons of Perth in October 2015 - Itineo 740JB
On our journey home from Dicksons of Perth I noticed a leak at the drivers window. Of course I immediately contacted them and they replied "that must of just happened as it was dry here"
The conversation carried on and they said to get a local dealer to fix it rather than bring it back to Dicksons of Perth.
The leak.
We enquired with Hagans Motorhomes who after a fashion said they would fix it. Made sense, they are only up the road from me.
Hagans Motorhomes were tasked to fix a leak, they fixed the leak, the wall dried out and evetrything seemed good. Plenty of damp tests with a professional damp meter and the wall remained completely dry.
We had no call to use the drop down bed at the front of the Motorhome we purchased from Dicksons Of Perth so it was May 2017 when we did use it, wanted to see how comfortable it was.
At 07:30 in the morning this happened..
Of course we were devastated and were in a bit of a predicament as obviously it made the van hard to bring home. We finally got it home and had to take the bed out as the van was unusable...
Taking the bed out required a lot of work, I think I am correct in saying that this bed would of been fitted before the roof went on. Parts of it had be broke to get it out through the habitation door.
As you can see it also damaged the other side as the angle of the bed falling pulled it of the other wall.
After the bed was out we inspected the damage.....
We have since tidied it up and made it usable while we decided what the hell to do.
We have since contacted Dicksons of Perth, it took a while to get a reply from them but this was the final offer...
Now we find that totally unacceptable, with this statement they are saying that it was Hagans Motorhomes fault that the work was not carried out correctly.
I am firmly of the conclusion: Dicksons of Perth original reply "that must of just happened" is/was not correct.
In my view the damage occurred before we purchased the van, it was leaking when we bought it, a point proven by Dicksons of Perth statement and corresponding emails and by the fact that Hagans Motorhomes were tasked to fix the leak and Dicksons of Perth paid for it to be fixed.
Now the fact it has remained dry in our ownership after Hagans Motorhomes fixed the leak would assume that it did not just happen and the damage was already done before we got the van.
Hagans Motorhomes were tasked to fix a leak, they fixed the leak, Dicksons of Perth by their own admission prove there was a leak, the Motorhome has remained dry in our ownership.
So, I wonder how anyone can say that this damage was not caused previous to our ownership?
We are left with a Motorhome that has a current Market value before the damage of £35000, the way it sits I see it at a value of £28000, that is a loss of £7000.
If anyone would like a cheap 2 berth A-Class please contact us, we have had enough of the whole saga and feel really let down by Dicksons of Perth.
On our journey home from Dicksons of Perth I noticed a leak at the drivers window. Of course I immediately contacted them and they replied "that must of just happened as it was dry here"
The conversation carried on and they said to get a local dealer to fix it rather than bring it back to Dicksons of Perth.
The leak.
We enquired with Hagans Motorhomes who after a fashion said they would fix it. Made sense, they are only up the road from me.
Hagans Motorhomes were tasked to fix a leak, they fixed the leak, the wall dried out and evetrything seemed good. Plenty of damp tests with a professional damp meter and the wall remained completely dry.
We had no call to use the drop down bed at the front of the Motorhome we purchased from Dicksons Of Perth so it was May 2017 when we did use it, wanted to see how comfortable it was.
At 07:30 in the morning this happened..
Of course we were devastated and were in a bit of a predicament as obviously it made the van hard to bring home. We finally got it home and had to take the bed out as the van was unusable...
Taking the bed out required a lot of work, I think I am correct in saying that this bed would of been fitted before the roof went on. Parts of it had be broke to get it out through the habitation door.
As you can see it also damaged the other side as the angle of the bed falling pulled it of the other wall.
After the bed was out we inspected the damage.....
We have since tidied it up and made it usable while we decided what the hell to do.
We have since contacted Dicksons of Perth, it took a while to get a reply from them but this was the final offer...
Quote
I have spoken with my engineers about the reported issue and shown them the pictures you emailed to me, and in their opinion the initial minor water leak issue you reported in October 2015 has not been repaired properly thus resulting in the cause of the current issue. They also stated that there was no issue with the operation of the over-cab bed nor any of the surrounding structure at the time of the pre sales habitation PDI check.
So in my opinion you need contact Hagans Leisure as they were the company who you recommended and we paid to inspect and repair the initial reported issue which they carried out in Nov 2015, and ask them if they are prepared to help to resolve the issue.
As much as I appreciate the position you are now, in and i genuinely feel for you I don't think the issue has been caused by Dickson's. Also I do not see why it should be down to Dickson's to contribute towards the repair as you previously indicated, for one the timescale since the sale and secondly due to the fact another dealer has since carried out a repair on the Motorhome.
However if you have no luck with Hagans and as a goodwill gesture Dickson's would be prepared to carry out the repair in-house at a heavily discounted labour rate of £30 plus VAT per hour, and we would charge out any parts required at cost price. This way we could ensure that the repair has been carried out correctly and to the manufactures standard, also we would guarantee any repair work carried out for a period of 12 months.
If you wish to accept the above goodwill offer, then please either email me or call our service department on: 01738 626287 (option 2) to arrange a suitable booking date.
So in my opinion you need contact Hagans Leisure as they were the company who you recommended and we paid to inspect and repair the initial reported issue which they carried out in Nov 2015, and ask them if they are prepared to help to resolve the issue.
As much as I appreciate the position you are now, in and i genuinely feel for you I don't think the issue has been caused by Dickson's. Also I do not see why it should be down to Dickson's to contribute towards the repair as you previously indicated, for one the timescale since the sale and secondly due to the fact another dealer has since carried out a repair on the Motorhome.
However if you have no luck with Hagans and as a goodwill gesture Dickson's would be prepared to carry out the repair in-house at a heavily discounted labour rate of £30 plus VAT per hour, and we would charge out any parts required at cost price. This way we could ensure that the repair has been carried out correctly and to the manufactures standard, also we would guarantee any repair work carried out for a period of 12 months.
If you wish to accept the above goodwill offer, then please either email me or call our service department on: 01738 626287 (option 2) to arrange a suitable booking date.
Now we find that totally unacceptable, with this statement they are saying that it was Hagans Motorhomes fault that the work was not carried out correctly.
I am firmly of the conclusion: Dicksons of Perth original reply "that must of just happened" is/was not correct.
In my view the damage occurred before we purchased the van, it was leaking when we bought it, a point proven by Dicksons of Perth statement and corresponding emails and by the fact that Hagans Motorhomes were tasked to fix the leak and Dicksons of Perth paid for it to be fixed.
Now the fact it has remained dry in our ownership after Hagans Motorhomes fixed the leak would assume that it did not just happen and the damage was already done before we got the van.
Hagans Motorhomes were tasked to fix a leak, they fixed the leak, Dicksons of Perth by their own admission prove there was a leak, the Motorhome has remained dry in our ownership.
So, I wonder how anyone can say that this damage was not caused previous to our ownership?
We are left with a Motorhome that has a current Market value before the damage of £35000, the way it sits I see it at a value of £28000, that is a loss of £7000.
If anyone would like a cheap 2 berth A-Class please contact us, we have had enough of the whole saga and feel really let down by Dicksons of Perth.
